zcgame Privacy Policy — Your Data, Your Rights

This Privacy Policy is published by zcgame (referred to in this document as "zcgame," "we," "us," or "our"). It describes the personal data practices of the zcgame platform, operated at zcgame.org, and applies to all individuals who visit the website, register an account, or use any service offered through the platform — collectively referred to as "you" or "the user."

zcgame is primarily designed to serve registered players across Pakistan. Our services include cricket betting, live casino table games, slot games, crash titles such as Crash Goal and Lucky Neko, and associated account management functions including deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. This policy covers all personal data collected in connection with any of these services.

By creating an account on zcgame or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood the data practices described herein. If you do not agree with any aspect of this policy, you should discontinue your use of the zcgame platform and contact our support team to close your account.

zcgame collects personal data from you through several different channels and at several different stages of your relationship with the platform. The categories of data collected are detailed below.

2.1 Registration & Account Data

When you register a zcgame account, you provide us with foundational personal information that is necessary to create and manage your account. This includes:

• Full legal name as it appears on your government-issued identification document.
• Date of birth, collected for the purpose of verifying that you meet the mandatory 21+ age requirement for use of the zcgame platform.
• Residential address, including city (e.g. Karachi, Lahore, Rawalpindi, Faisalabad, Islamabad) and postal code.
• Pakistani mobile number, used for account authentication, SMS OTP delivery, and support communication.
• Email address, used for account communication, transactional notifications, and promotional messaging where consent has been given.
• Username and encrypted password credentials used to authenticate your zcgame login sessions.

2.2 Identity Verification (KYC) Data

To comply with our obligations under applicable anti-money-laundering and counter-terrorism-financing regulations, zcgame is required to conduct Know Your Customer verification before enabling withdrawal functionality on any account. KYC data collected may include:

• Copies of government-issued photo identification such as a National Identity Card (CNIC), passport, or driver's licence.
• Proof of residential address documentation dated within the last three months.
• Proof of ownership of the payment method used for deposits, where required by zcgame's risk-based assessment procedures.
• Selfie or video verification images used to match your likeness to your submitted identification document.

2.3 Financial Transaction Data

zcgame processes all transactions in Pakistani Rupees (PKR). Financial data collected in connection with your account includes deposit amounts and timestamps, withdrawal requests and their processing status, payment method identifiers (mobile wallet numbers for JazzCash and EasyPaisa, bank account details for HBL, UBL, and Meezan Bank transfers), and your complete wagering and game history.

2.4 Technical & Device Data

When you access zcgame through a web browser on any device, we automatically collect certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for fraud prevention, security monitoring, platform performance optimisation, and responsible gaming analytics.

2.5 Communications Data

When you contact zcgame's customer support team via live chat, email, or any other channel, we retain a record of that communication including the content of the messages, the date and time of contact, and the resolution outcome. This data is retained for quality assurance, dispute resolution, and legal compliance purposes.

zcgame processes your personal data only for the purposes described in this policy and only to the extent necessary to fulfil those purposes. The primary uses of your data are as follows:

• Account Management: Creating, maintaining, authenticating, and administering your zcgame account and all associated services.
• Transaction Processing: Processing your deposits via JazzCash, EasyPaisa, and bank transfers, and fulfilling your withdrawal requests in PKR in a timely manner.
• Regulatory Compliance: Fulfilling our legal obligations under applicable anti-money-laundering, counter-terrorism-financing, and gaming regulations, including conducting KYC verification and reporting requirements.
• Security & Fraud Prevention: Monitoring account activity for signs of unauthorised access, fraudulent behaviour, prohibited conduct as defined in our Terms & Conditions, and potential abuse of promotional offers.
• Responsible Gaming: Analysing your gaming behaviour patterns to identify potential indicators of problematic gambling. Where such indicators are detected, zcgame may proactively reach out to offer responsible gaming tools or, in serious cases, apply account restrictions in the interest of player welfare.
• Customer Support: Processing and responding to your queries, complaints, and requests submitted via live chat, email, or any other support channel.
• Platform Improvement: Analysing aggregate and anonymised usage data to improve the performance, usability, and game offering of the zcgame platform.
• Marketing Communications: Sending you promotional offers, game announcements, and platform updates where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

zcgame will not use your personal data for any purpose not listed above without first obtaining your consent or notifying you through an update to this Privacy Policy.

Where international data protection frameworks require a lawful basis for the processing of personal data, zcgame relies on the following legal grounds:

• Contractual Necessity: Processing that is necessary for zcgame to perform the agreement it has with you — including account management, transaction processing, and game delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing that is required for zcgame to comply with applicable law — including KYC identity verification, anti-money-laundering record-keeping, and regulatory reporting — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security monitoring, and responsible gaming analytics is conducted on the basis of zcgame's legitimate interest in operating a safe and fair gaming environment, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of your data for marketing communications and the use of non-essential cookies is carried out only on the basis of your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

zcgame does not sell, rent, or trade your personal data to any third party for commercial gain. Your data is shared with external parties only in the following limited and controlled circumstances:

• Payment Processors: Your transaction data is shared with your chosen payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated financial service providers.
• Identity Verification Providers: zcgame uses third-party KYC verification services to authenticate the identity documents submitted by users. These providers process your identification data solely for the purpose of verification and are contractually prohibited from using it for any other purpose.
• Game Software Providers: Game studios whose titles appear on the zcgame platform — including Pragmatic Play, PG Soft, Evolution, and others — may receive anonymised session data necessary for the proper delivery and fairness auditing of their games. Personal identifiers are not shared with game providers.
• Regulatory & Law Enforcement Authorities: zcgame is obligated to disclose certain information to its licensing authority, financial intelligence units, and law enforcement agencies where required by applicable law. Such disclosures are made only to the extent legally required and are not subject to user consent.
• Professional Advisers: zcgame's legal, accounting, and audit advisers may have access to your data where strictly necessary for them to provide their professional services. All such advisers are bound by confidentiality obligations.

All third parties with whom zcgame shares personal data are required to handle that data in a manner consistent with this Privacy Policy and to implement appropriate security measures to protect it from unauthorised access or disclosure.

zcgame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods set out in the table in Section 2 of this policy represent our standard retention schedules.

Where your zcgame account is closed — whether at your request or by zcgame's action — we will retain the personal data associated with that account for the periods specified, primarily to satisfy our regulatory record-keeping obligations under anti-money-laundering legislation. Financial transaction records are typically retained for a minimum of seven years from the date of the transaction, regardless of account status.

Data that is no longer required for its original purpose and is not subject to any mandatory retention obligation will be securely deleted or anonymised such that it can no longer be associated with you as an individual.

zcgame implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and zcgame's servers is encrypted in transit using Transport Layer Security (TLS) protocol, preventing interception by unauthorised parties.
• Encryption at Rest: Sensitive personal data stored in zcgame's databases — including your identity documents and payment information — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within the zcgame organisation is strictly controlled on a need-to-know basis. Personnel with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication: zcgame offers two-factor authentication on all user accounts. We strongly encourage all registered users to enable 2FA from their account settings to add a layer of protection beyond their password.
• Intrusion Detection: zcgame's systems are monitored 24/7 for unusual access patterns, potential data breaches, and other security incidents. Automated alerts trigger immediate investigation of any anomalous activity.
• Vendor Security Assessment: All third-party service providers who access zcgame systems or data are assessed for their security posture before engagement and are required to maintain security standards compatible with our own.

Despite these measures, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, zcgame will notify you and the relevant regulatory authorities within the timeframes required by applicable law.

The zcgame website uses cookies and similar tracking technologies to provide a functional and personalised experience. A cookie is a small text file placed on your device by a web server when you visit a website. The types of cookies used on zcgame are as follows:

• Strictly Necessary Cookies: These cookies are essential for the zcgame platform to function. They enable you to remain logged in to your account during a session, maintain your session security state, and navigate between pages without losing your authentication. These cookies cannot be disabled without significantly impairing the functionality of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, game categories, and responsible gaming settings — so that you do not need to re-enter them on each visit to zcgame.
• Performance & Analytics Cookies: zcgame uses analytics tools that set cookies to collect aggregated and anonymised data about how users navigate the platform. This information helps us identify performance issues, understand which features are most used, and make informed decisions about platform improvements.
• Marketing Cookies: Where you have provided consent, marketing cookies may be used to track your interaction with zcgame's promotional content and to measure the effectiveness of our marketing campaigns. These cookies are set only with your explicit consent.

You can manage your cookie preferences at any time through your browser settings. Disabling categories of cookies other than strictly necessary cookies will not prevent you from accessing the zcgame platform but may reduce the quality of your experience.

Subject to applicable law and the specific circumstances of your request, you hold the following rights with respect to the personal data zcgame holds about you:

• Right of Access: You may request a copy of all personal data zcgame holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request correction. Many personal details can be updated directly from your account settings without contacting zcgame support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where processing was unlawful. This right is subject to overriding legal retention obligations.
• Right to Restrict Processing: You may request that zcgame restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to Data Portability: You may request that personal data you provided to zcgame be transferred to you or to another service provider in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on zcgame's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — including marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, contact zcgame's support team via live chat (available 24/7 in Urdu and English) or by email at the address displayed in the footer of this page. We will respond to all valid requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10.1 Contacting zcgame About Your Data

For any questions, concerns, or requests relating to your personal data and how zcgame handles it, you may contact our support team via live chat — available 24 hours a day, 7 days a week, in both Urdu and English. Our average live chat response time is 3 to 5 minutes. For written enquiries, you may contact us by email at the address displayed in the footer of this page. Email responses are typically provided within 8 hours.

When submitting a data-related request by email, please include your full registered name, the email address associated with your zcgame account, and a clear description of your request. We may be required to verify your identity before processing certain types of requests — this is a security measure designed to protect your data from unauthorised access.

10.2 Updates to This Privacy Policy

zcgame reviews and, where necessary, updates this Privacy Policy on a regular basis to reflect changes in our data practices, changes in applicable law, or improvements to our platform that affect how data is collected or used. When we make a material change to this policy, we will notify registered users via email and/or through an in-platform notification at least seven days before the change takes effect.

The version number and effective date displayed at the top of this policy indicate the current version. We encourage you to review this policy periodically. Your continued use of the zcgame platform following the effective date of any update constitutes your acceptance of the revised policy.

10.3 Links to Other Policies

This Privacy Policy should be read alongside zcgame's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the zcgame platform. In the event of any conflict between this Privacy Policy and those documents on a privacy-related matter, this Privacy Policy shall prevail.